Terms and Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, including digital content (eBooks and audiobooks) and physical content (printed books).

1.2 Why you should read them. These terms tell you who we are, how we will provide products to you, how you and we may end the Contract, what to do if there is a problem and other important information.

1.3 Definitions. In these terms: “Confirmation Email” means the email described in clause 3.5; “Contract” means your contract with us incorporating these terms; “digital content” means the eBooks and audiobooks supplied through the Glassboxx app; “Glassboxx app” means our application through which digital content is made available; “physical content” means printed books; “products” means digital content and/or physical content; and “we”, “us” and “our” mean Glassboxx Limited.

1.4 Our role. For most orders we act as agent of, and fulfilment provider for, the publisher or retailer whose website you purchased from, and the sale contract for the content is between you and that publisher or retailer. Where we take payment and supply the content in our own name, we contract with you directly. Clause 2 tells you how to contact us in either case.

2. Information about us and how to contact us

2.1 Who we are. We are Glassboxx Limited, a company registered in England and Wales. Our registered office is at St Catherine’s House, Oxford Square, Oxford Street, Newbury RG14 1JQ.

2.2 How to contact us. You can contact us by emailing help@glassboxx.com or by writing to the address above.

2.3 How we may contact you. We will contact you using the email address you provided when ordering. We may send you service messages relating to your orders, your account and the digital content (for example, availability, security and important changes to these terms); these are not marketing messages.

3. Our contract with you

3.1 If you purchase physical or digital content through a publisher or retailer’s website that uses the Glassboxx services to fulfil that order, you agree to be bound by and comply with these terms and conditions.

3.2 If you are placing a digital order, you must check that the hardware and software requirements of your computer or mobile device can download the digital content.

3.3 When you place your order at the end of the publisher or retailer’s online purchase process, we will acknowledge your order by email. This acknowledgement does not, however, mean that your order has been accepted. The Contract between you and us is formed only when we send the Confirmation Email described in clause 3.5.

3.4 We may not be able to accept your order. This is typically for one or more of the following reasons:

  1. the content is unavailable;
  2. we cannot authorise your payment;
  3. you are not eligible to buy the content (for example, because of age rating or territorial licensing restrictions);
  4. we are not allowed to sell the content to you; or
  5. there has been a mistake in the pricing or description of the content.

3.5 We will only accept your order when we email you to confirm this (Confirmation Email). At that point, any digital content you have purchased will be pushed to the Glassboxx app associated with the email account used to make the purchase, and any physical content will be sent to the delivery address you provided when making the order.

3.6 This Contract is only available in English. No other languages will apply to this Contract.

3.7 Ordering physical content. You can buy physical books directly from the publisher’s or retailer’s website, and you can add eBooks and audiobooks to the same order. Where a single order contains both physical and digital content, the terms in this Contract that apply to physical content will apply to the physical items, and the terms that apply to digital content will apply to the eBooks and audiobooks.

3.8 Delivery of physical content. If your order includes physical content (such as a printed book), the publisher’s chosen distributor will pick, pack and ship it to the nominated address you provided when placing your order. We will aim to deliver within any timescale shown during the order process or, if none is shown, within 30 days of the Confirmation Email. The physical content is your responsibility from the time it is delivered to the address you gave us, and you own it once we have received payment in full. If we cannot deliver within 30 days, or by any later date we agree with you, you may end the Contract for the affected physical content and receive a refund of the amounts you have paid for it.

3.9 Eligibility. By placing an order, you represent that you have the legal capacity to enter into a binding contract, or that a person with parental responsibility has consented to the order and assumes full responsibility for it. Some titles may carry age ratings or territorial restrictions, and we may decline or cancel an order that does not meet them.

4. Cancellation rights

4.1 When you buy the digital content:

  1. because supply begins immediately with your consent, your statutory 14-day right to change your mind does not apply once you have started downloading the app. This does not affect your statutory rights if the digital content is faulty, not as described or not fit for purpose (see clauses 8 and 9), and does not apply where you have not yet given that consent or where downloading has not begun; and
  2. you must read the following statement, agree to it, and tick the relevant box when buying the digital content: “By clicking ‘Place Order’, I agree to the immediate performance of the contract and understand that I will lose my right to cancel the contract once the digital content has been pushed to the app.”

4.2 When you buy physical content (such as a printed book), the position is different from digital content. In line with your statutory rights, you may have the right to cancel your order and return the physical content within 14 days of receipt, without providing a reason. To cancel, please contact us using the details in clause 2. You must return the physical content to us in the same condition in which you received it, and you will be responsible for the cost of returning it unless it is faulty or not as described. We will refund you the price you paid (and standard delivery, where applicable) within the time required by law after we receive the returned content, or evidence that you have sent it back.

5. Permission to use and access digital content

5.1 When you buy the digital content and download it, you will not own it. Instead, we give you permission to use it (also known as a ‘licence’) for you to use and enjoy it according to these Terms and Conditions.

5.2 This digital content:

  1. is personal to you and is for your own personal, non-commercial use. You can use it anywhere in the world, subject to applicable local laws and any territorial restrictions notified to you;
  2. is non-exclusive to you. We may supply the same or similar digital content to other users;
  3. may not be:
    1. copied by you except for a reasonable number of necessary back-ups, when you back up your device, for example;
    2. changed by you, which means that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it;
    3. combined or merged with, or used in, any other computer program;
    4. distributed or sold by you to any third party; and
    5. used by you, or permitted by you to be used, to train, develop, test, fine-tune, prompt or query any artificial intelligence or machine learning system or model, nor otherwise reproduced, input into or processed by any such system, in whole or in part.
  4. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trademark (®) or unregistered trademark (™) markings.

5.3 Except where you have permission to use the digital content under this clause 5, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content, copyright or the trademarks (including both registered and unregistered trademarks).

5.4 Clauses 5.1 to 5.3 apply to digital content only. When you buy physical content, you own that physical item once we have received payment in full and it has been delivered to you. However, you do not acquire any rights in the content itself (such as the copyright or trademarks), and the restrictions in clauses 5.2(c) and 5.2(d) apply equally to the content contained in any physical product.

6. Digital content and download

6.1 Once you receive the confirmation email, the digital content will be pushed automatically to the Glassboxx account created under the email address used to make the purchase.

6.2 If you experience difficulties downloading your purchased eBook or audiobook, please get in touch with our Customer Services team, who will assist you: help@glassboxx.com.

6.3 If something happens which is (a) outside of our control, and (b) affects your ability to download the digital content, we will let you have a revised time for when you can expect to be able to download the digital content. If your computer or device blocks the automatic download of the digital content or the automatic download does not start, you may still have the right to cancel the Contract.

7. Payment

7.1 For some of the publisher’s e-commerce websites, Glassboxx will also take the payment from you on behalf of the publisher. In any event, Glassboxx will do all that we reasonably can to ensure that all information you provide is secure by using an encrypted payment mechanism. Provided that we have complied with our obligations under this Contract, our Privacy Policy and applicable data protection law, and the loss did not result from our negligence, we will not be legally responsible to you for any loss you may suffer if a third party gains unauthorised access to information that you give us via one of your devices. Nothing in this Contract excludes or limits any liability that cannot be excluded or limited by law, including any liability we may have to you under applicable data protection law.

7.2 To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer and/or mobile device.

7.3 All payments need to be authorised by the relevant bank card issuer/authority. Card and payment details are collected and processed directly by our payment service providers (for example, Shopify Payments, Stripe and PayPal); we do not store your full card number. All prices are shown inclusive of any applicable VAT, and any delivery or other charges are shown to you before you place your order.

8. Nature of the digital content

8.1 These Terms and Conditions do not affect your statutory rights under the Consumer Rights Act 2015, including that the digital content:

  1. is of satisfactory quality;
  2. is fit for purpose; and
  3. matches its description.

8.2 When we supply the digital content:

  1. we will use all reasonable efforts to ensure that it is free from defects, viruses, and other malicious content;
  2. we do not promise that it is compatible with any third-party software, equipment or devices except where we have said that it is in the guide to its use or on the Glassboxx website; and
  3. you acknowledge that there may be minor errors or bugs in it and that connection and access to the eBooks and audiobooks will not be uninterrupted or error-free.

9. Faulty content

9.1 Please promptly contact us using the contact details above should you discover a problem with the digital content, and if you want us to repair, replace or refund the digital content.

9.2 To avoid faults in the digital content from happening, you must:

  1. install any fixes, updates, upgrades, new releases and new versions as soon as reasonably possible after we tell you that they are available to be downloaded; and
  2. please note that smartphone (Android or iOS) manufacturers usually stop releasing device and operating system updates 3 years from the OS release date. We will tell you the minimum system requirements needed to access the digital content before you buy, and we will support at least the current and the immediately preceding major versions of the relevant operating systems.

9.3 Faulty, damaged or undelivered physical content. If any physical content arrives damaged, faulty or not as described, or fails to arrive, please get in touch with us using the contact details above as soon as reasonably possible. We will happily liaise with the publisher on your behalf to resolve the issue. Your statutory rights to a repair, replacement or refund under the Consumer Rights Act 2015 will apply, and we will not charge you for returning physical content that is faulty, damaged or not as described.

9A. Reporting infringing or objectionable content

9A.1 If you believe that any content made available through the platform infringes your intellectual property rights or is otherwise unlawful, please contact us at help@glassboxx.com with details so that we can investigate and, where appropriate, act with the relevant publisher or rights holder.

10. Limits on our responsibility to you

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for losses that:

  1. were not foreseeable by you and us when the Contract was formed;
  2. were not caused by any breach on our part;
  3. were caused by downloading the digital content onto an incorrect device; or
  4. are business losses or losses to non-consumers.

10.2 Subject to clause 10.1 and your statutory rights, under no circumstances will our aggregate liability to you for any claims arising under this Contract exceed the total amount you paid for the products giving rise to the claim. This clause does not limit your statutory remedies for faulty or misdescribed content, or any liability that cannot be limited by law.

11. Your privacy

11.1 Our Privacy Policy (which forms part of your agreement with us for data-protection transparency purposes) is available at https://glassboxx.com/privacy-policy/.

11.2 Your privacy and personal information are important to us. The Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, including your email address and usage data, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

11.3 Your right to be forgotten. You have the right to ask us to delete the personal information we hold about you (often called the ‘right to be forgotten’), as explained in our Privacy Policy. We will comply with any such request unless we are entitled or required to retain some of your personal information, for example, to meet a legal or regulatory obligation (such as keeping records of your transactions for tax and accounting purposes) or to establish, exercise, or defend legal claims.

11.4 What this means for your digital content. Your access to the digital content you have purchased is linked to the Glassboxx account created under your email address. Removing or signing out of the Glassboxx app does not delete your account or your library, and you can regain access by signing back in. However, if you ask us to delete your personal information or close your account, we will no longer be able to provide access to the digital content associated with that account, because that access depends on the account. You will no longer be able to read, download or restore that content, and this cannot be undone. Before we act on any such request, we will explain this consequence to you so that you can decide whether to proceed. Except where you have a statutory right to a refund, you will not be entitled to a refund for digital content you can no longer access as a result.

12. Disputes

12.1 We hope that we will not have any disputes with you, but if we do, we will try to resolve any disputes quickly and efficiently.

12.2 If you are unhappy with the digital content, our service to you or anything else, please get in touch with our Customer Services at help@glassboxx.com. If your complaint concerns our Customer Services, or you wish to escalate it, please write to our Customer Services Manager at Glassboxx Limited, St Catherine’s House, Oxford Square, Oxford Street, Newbury RG14 1JQ.

13. Applicable law and jurisdiction

13.1 The laws of England will govern this Contract.

13.2 The English courts will have exclusive jurisdiction in relation to this Contract.

13.3 Alternative dispute resolution. If we cannot resolve a dispute through our complaints process, you may refer it to a certified alternative dispute resolution provider. Nothing in these terms affects your right to bring proceedings in the courts.

13.4 Entire agreement. These terms, together with the order and the documents referred to in them, form the entire agreement between you and us about the products and supersede any previous arrangement. Nothing in this clause limits any liability for fraud or fraudulent misrepresentation.

13.5 Changes to these terms. We may change these terms to reflect changes in the law or our services. The terms that apply to your order are those in force when you place it; we will not change the terms applying to content you have already bought in a way that materially reduces your rights.

13.6 Assignment. You may not transfer your rights or obligations under this Contract without our consent. We may transfer our rights and obligations to another organisation, and we will notify you in writing if we do so; this will not affect your rights under the Contract.

13.7 If a court finds any part of these terms to be unlawful or unenforceable, the remaining terms will continue in full force. If we delay in enforcing any part of these terms, we may still enforce it later.

13.8 Events outside our control. We are not responsible for delays or failures in performance caused by events outside our reasonable control. Still, where such an event occurs, we will contact you and take reasonable steps to minimise its effect.

14. Third-party rights

No one other than a party to this Contract has any right to enforce any term of this Contract.

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